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Bank Account
(10)
Can I Use a Debit or Credit Card?
Where can I find my bank account and routing numbers?
Can I use two bank accounts with TFS at one time?
Can I use my American Express Centurion Bank?
How do I update my bank account information?
Case Number
(4)
What is a case number?
How can I change my case number?
Why is my case number “invalid”?
Special Formatting for Some Wyoming Case Numbers
Dashboard
(1)
What’s the difference between “Pending” and “Scheduled”?
Employer
(2)
Video: How To Make An Electronic Funds Transfer
Video: How To Create An Employer Pay Account
Enrolling
(9)
Can I Use a Debit or Credit Card?
What is the “Always Manual Payments” schedule option?
What is a Twice Monthly schedule?
What is a case number?
What is an “end date” ? Should I choose an “end date” ?
For Attorneys
(8)
What is the Attorney Portal?
I keep trying to log in and I can’t.
What is the “For Attorneys” link on the navigation bar?
I forgot my password.
There are many attorneys in our firm, do we need to create separate accounts?
General
(4)
What happens if a payment fails due to insufficient funds?
What is the difference between the automatic payment options and always manual payments?
What is TFS?
Notice of Bank Change 2/22/16
Login
(4)
How do I reset my password?
I get the message “Invalid email or password.” when trying to login.
Login or sign in attempt directs me back to the sign in page
I no longer have access to the email address on file with TFS; how can I change to my new e-mail address?
MoneyGram
(7)
MoneyGram ePay Service for Chapter 13 Bankruptcy Payments
How do I generate a MoneyGram card?
What forms of payment can I use at MoneyGram?
When will my Trustee be notified of my MoneyGram payment?
How much does TFS & MoneyGram cost?
Payments
(24)
Can I Use a Debit or Credit Card?
What’s the difference between “Pending” and “Scheduled”?
What happens if there is not enough money in my bank when the payment posts?
What is my due amount?
Can I call to make payments through TFS?
Schedule Options
(8)
What is the “Always Manual Payments” schedule option?
What is a Twice Monthly schedule?
How should I schedule my payments?
What is my due date?
What is an “end date” ? Should I choose an “end date” ?
Signing Up
(3)
I signed up recently but my account is not active yet.
Where can I find my trustee’s office address?
Special Formatting for Some Wyoming Case Numbers
The Basics
(12)
How long do payments take to process?
There’s a charge on my bank account statement that says “Nationwide TFS, DES:nationwide ID:xx 1432”. What does that mean?
How much do TFS payments cost?
How can I get in contact with TFS?
How often can I make payments?
Trustee Information
(1)
Special Formatting for Some Wyoming Case Numbers
Updating
(12)
Can I use two bank accounts with TFS at one time?
How do I reset my password?
Video: How to Update Your Payment Schedule
I no longer have access to the email address on file with TFS; how can I change to my new e-mail address?
How do I update my Payment Amount?
Video
(7)
Video: How to Update Your Payment Schedule
Video: How to Make a Manual Payment
Video: How to Enroll
Video: How to Update Your Bank Account
Video: Your Dashboard
