TFS Bill Pay Customer Support – Automate Your Success

Announcements(2)

Bank Account(10)

Case Number(4)

Dashboard(2)

Employer(2)

Enrolling(10)

For Attorneys(8)

Login(4)

MoneyGram(7)

Payments(25)

Schedule Options(9)

Signing Up(3)

The Basics(13)

Trustee Information(1)

Special Formatting for Some Wyoming Case Numbers

Uncategorized(4)

Updating(12)

Video(7)

Update for Users in the District of Maryland:

As you may already be aware, effective September 16, 2021, Assistant U.S. Trustee Gerard R. Vetter has been appointed as the Interim Chapter 13 Trustee for your district.

For TFS users in this District, there is nothing for you to do regarding your TFS account for this change. All necessary updates to TFS accounts will be made automatically and all payments will be processed as scheduled.

For any questions about this change, contact TFS by email at support@tfsbillpay.com and we’ll be happy to assist.

Update for Users in Marianne DeRosa’s District:

Effective September 30, 2021, Chapter 13 Trustee Marianne DeRosa is retiring and Krista Preuss has been appointed to serve as the new Chapter 13 Trustee in this district.

For TFS users in this District, there is nothing for you to do regarding your TFS account for this change. All necessary updates to TFS accounts will be made automatically and all payments will be processed as scheduled.

For any questions about this change, contact TFS by email at support@tfsbillpay.com and we’ll be happy to assist.

Update for Users in N. Whaley’s District (Interim for Mary Ida Townson):

Effective September 30, 2021, Chapter 13 Trustee N. Whaley (Interim for Mary Ida Townson) will be replaced by K. Edward Safir who has been appointed to serve as the new Chapter 13 Trustee in this district.

For TFS users in this District, there is nothing for you to do regarding your TFS account for this change. All necessary updates to TFS accounts will be made automatically and all payments will be processed as scheduled.

For any questions about this change, contact TFS by email at support@tfsbillpay.com and we’ll be happy to assist.

Update for Users in Warren Tadlock’s District:

Effective September 30, 2021, Chapter 13 Trustee Warren Tadlock is retiring and Jenny P. Holman has been appointed to serve as the new Chapter 13 Trustee in this district.

For TFS users in this District, there is nothing for you to do regarding your TFS account for this change. All necessary updates to TFS accounts will be made automatically and all payments will be processed as scheduled.

For any questions about this change, contact TFS by email at support@tfsbillpay.com and we’ll be happy to assist.

Update for Users in William Miller’s District:

Effective September 30, 2021, Chapter 13 Trustee William Miller is retiring and Kenneth E. West has been appointed to serve as the new Chapter 13 Trustee in this district.

For TFS users in this District, there is nothing for you to do regarding your TFS account for this change. All necessary updates to TFS accounts will be made automatically and all payments will be processed as scheduled.

For any questions about this change, contact TFS by email at support@tfsbillpay.com and we’ll be happy to assist.

Update for Users in Howard Hu’s District:

Effective July 31, 2021, Chapter 13 Trustee Howard Hu is retiring and Nima Ghazvini has been appointed to serve as the new Chapter 13 Trustee in this district.

For TFS users in this District, there is nothing for you to do regarding your TFS account for this change. All necessary updates to TFS accounts will be made automatically and all payments will be processed as scheduled. For any questions about this change, contact TFS by email at support@tfsbillpay.com and we’ll be happy to assist.

Update for Users in William Stephenson’s District:

Effective June 30, 2021, Chapter 13 Trustee William Stephenson is retiring and Annemarie Mathews has been appointed to serve as your new Chapter 13 Trustee. There is nothing for you to do in regard to your TFS account for this change.

All necessary updates to your TFS account will be made automatically and all payments will be processed as scheduled.

If you need any help or have additional questions about this change, you can contact TFS by email at support@tfsbillpay.com and we’ll be happy to assist.

Update for Users in David Gray’s District:

Effective June 30, 2021, Chapter 13 Trustee David Gray is retiring and Steven Tate has been appointed to serve as your new Chapter 13 Trustee.

There is nothing for you to do in regard to your TFS ePay account for this change. All necessary updates to your TFS ePay account will be made automatically and all payments will be processed as scheduled.

MoneyGram Users:

During the transition there may be a short period when you will be unable to make payments through MoneyGram. Once the transition is complete, TFS will email MoneyGram users a new card. MoneyGram users are encouraged to consider

setting up a TFS ePay account.

If you need any help or have additional questions about this change, you can contact TFS by email at

support@tfsbillpay.com and we’ll be happy to assist.

Update for Users in Mary Ida Townson’s District:

Effective June 13, 2021, Chapter 13 Trustee Mary Ida Townson is resigning and N. Whaley will be the interim Trustee.

There is nothing for you to do in regards to your TFS account for this change. All necessary updates to your TFS account will be made automatically and all payments will be processed as scheduled.

If you need any help or have additional questions about this change, you can contact TFS by email at support@tfsbillpay.com with your questions and we’ll be happy to assist.

Trustee Change for the Middle District of PA

If you filed your Chapter 13 case in the Middle District of Pennsylvania and your trustee is Charles DeHart, your trustee is changing. Jack Zaharopoulos will be taking over cases previously administered by Charles DeHart. If Mr. DeHart is your trustee TFS will make these changes automatically on your TFS profile, and there’s no action you’ll need to take!

We are here for you. At TFS, we recognize the uncertain times we are all currently experiencing and the financial stress this can create.

If you have questions about your plan, especially as it relates to how a late or missed payment impacts your bankruptcy, please contact your attorney’s office.

In these challenging times, we understand that it may be necessary to make changes to your payment schedule. Should you need to reschedule or cancel payments, our team is available to provide support and assistance in processing these requests.

For more information regarding TFS availability and resources, please click here.

12/12/18

The TFS Terms and Conditions are updating to account for some of our latest features. You can see the TFS Terms and Conditions here.

1/19/18

The TFS Terms and Conditions are updating to account for some of our latest features. You can see the TFS Terms and Conditions here.