debit card – TFS Bill Pay Customer Support

I Received a Transaction Error When Using my Chase Liquid Pre-Paid Debit Card

Chase recently updated its rules regarding ACH transactions from the bank’s pre-paid debit cards, including the Chase Liquid Card. According to the updated Chase Liquid Card Agreement, “you may provide your account number to receive ACH direct deposits. However, you agree not to provide your account number to third parties to withdraw funds and, if […]

Can I Use a Debit or Credit Card?

TFS only processes transactions using your bank account number and routing number; not a debit, credit, or prepaid card number. You will need to use your valid bank account and routing information to process payments through TFS.

What do I do when my credit card changes?

Remember, TFS only processes transactions using your bank account number and routing number; not a debit, credit, or prepaid card number. As long as the bank account number associated with your account is the same, no changes are needed in TFS.

Update for Users in William Stephenson’s District:

Effective June 30, 2021, Chapter 13 Trustee William Stephenson is retiring and Annemarie Mathews has been appointed to serve as your new Chapter 13 Trustee. There is nothing for you to do in regard to your TFS account for this change.

All necessary updates to your TFS account will be made automatically and all payments will be processed as scheduled.

If you need any help or have additional questions about this change, you can contact TFS by email at support@tfsbillpay.com and we’ll be happy to assist.

Update for Users in David Gray’s District:

Effective June 30, 2021, Chapter 13 Trustee David Gray is retiring and Steven Tate has been appointed to serve as your new Chapter 13 Trustee.

There is nothing for you to do in regard to your TFS ePay account for this change. All necessary updates to your TFS ePay account will be made automatically and all payments will be processed as scheduled.

MoneyGram Users:

During the transition there may be a short period when you will be unable to make payments through MoneyGram. Once the transition is complete, TFS will email MoneyGram users a new card. MoneyGram users are encouraged to consider

setting up a TFS ePay account.

If you need any help or have additional questions about this change, you can contact TFS by email at

support@tfsbillpay.com and we’ll be happy to assist.

Update for Users in Mary Ida Townson’s District:

Effective June 13, 2021, Chapter 13 Trustee Mary Ida Townson is resigning and N. Whaley will be the interim Trustee.

There is nothing for you to do in regards to your TFS account for this change. All necessary updates to your TFS account will be made automatically and all payments will be processed as scheduled.

If you need any help or have additional questions about this change, you can contact TFS by email at support@tfsbillpay.com with your questions and we’ll be happy to assist.

Trustee Change for the Middle District of PA

If you filed your Chapter 13 case in the Middle District of Pennsylvania and your trustee is Charles DeHart, your trustee is changing. Jack Zaharopoulos will be taking over cases previously administered by Charles DeHart. If Mr. DeHart is your trustee TFS will make these changes automatically on your TFS profile, and there’s no action you’ll need to take!

We are here for you. At TFS, we recognize the uncertain times we are all currently experiencing and the financial stress this can create.

If you have questions about your plan, especially as it relates to how a late or missed payment impacts your bankruptcy, please contact your attorney’s office.

In these challenging times, we understand that it may be necessary to make changes to your payment schedule. Should you need to reschedule or cancel payments, our team is available to provide support and assistance in processing these requests.

For more information regarding TFS availability and resources, please click here.

12/12/18

The TFS Terms and Conditions are updating to account for some of our latest features. You can see the TFS Terms and Conditions here.

1/19/18

The TFS Terms and Conditions are updating to account for some of our latest features. You can see the TFS Terms and Conditions here.