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Login or sign in attempt directs me back to the sign in page

/Login /Login or sign in attempt directs me back to the sign in page

If you are attempting to sign into TFS, but are just brought back to the sign in page with no error message, this may be related to having an older browser “cookie” after a recent update to the TFS website. You may need to remove the old TFS browser “cookie” from your browser.

Here are the instructions to proceed with major browsers:

  • Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
    1. Click Chrome menu on browser toolbar
    2. Select Settings
    3. At the bottom, click Advanced.
    4. Under “Privacy and security,” click Content settings.
    5. Click Cookies.
    6. Under “All cookies and site data,” search for the tfsbillpay.com
    7. To the right of the site, click Remove for tfsbillpay.com and/or www.tfsbillpay.com
  • Firefox: http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored#w_delete-cookies-for-a-single-site
    1. Click Firefox button or Tools menu, then click Options
    2. Select Privacy panel
    3. Set Firefox will: to “Use custom settings for history”
    4. Click Show Cookies
    5. In the search field, type the name of the site whose cookies you want to remove.
    6. Select the cookie in the list to remove and click “Remove Cookie”
    7. Click “Close”
  • Internet Explorer 9: http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/i-want-to-selectively-delete-cookies-in-windows-7/ac10aa92-6919-40b2-a8c7-06a4fe184b6c
    1. Click on Tools, Internet Options
    2. Under Browsing History, click Settings
    3. Click View Files
    4. Locate the cookies to delete, right click and then click Delete

Alternatively, you can try using an “incognito” or “private” browser window; which does not save cookies. As a last resort, you can also use an alternative web browser.

Related Articles

  • How do I reset my password?

  • I no longer have access to the email address on file with TFS; how can I change to my new e-mail address?

  • I get the message “Invalid email or password.” when trying to login.

Latest News

Update for Users in M. Terre Vardaman’s District:

Chapter 13 Trustee M. Terre Vardaman has retired and Todd S. Johns has been appointed to serve as the new Chapter 13 Trustee in this district.

For TFS users in this District, there is nothing for you to do regarding your TFS account for this change. All necessary updates to TFS accounts have been made automatically and all payments will be processed as scheduled.

For any questions about this change, contact TFS by email at support@tfsbillpay.com and we’ll be happy to assist.

____________

Update for Users in John Logan’s District:

Effective December 31, 2022 Chapter 13 Trustee John Logan is retiring and Michael Burnett has been appointed to serve as the new Chapter 13 Trustee in this district.

For TFS users in this District, there is nothing for you to do regarding your TFS account for this change. All necessary updates to TFS accounts will be made automatically and all payments will be processed as scheduled.

For any questions about this change, contact TFS by email at support@tfsbillpay.com and we’ll be happy to assist.

____________

Update for Users in Denise Pappalardo’s District:

Effective December 23, 2022 Chapter 13 Trustee Denise Pappalardo is retiring and David Mawhinney has been appointed to serve as the new Chapter 13 Trustee in this district.

For TFS users in this District, there is nothing for you to do regarding your TFS account for this change. All necessary updates to TFS accounts will be made automatically and all payments will be processed as scheduled.

For any questions about this change, contact TFS by email at support@tfsbillpay.com and we’ll be happy to assist.

___________

12/12/18

The TFS Terms and Conditions are updating to account for some of our latest features. You can see the TFS Terms and Conditions here.

 

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TFS Bill Pay is the leading provider of payment solutions for individuals in Chapter 13 Bankruptcy. Since 2011, TFS has helped hundreds of thousands of people automate their success.

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