TFS does not automatically reprocess a payment if it fails. If we receive notice from your bank that there was an issue, you will receive an email with instructions from TFS.
After we receive that official notification, in order to get your account back on track, you’ll need to reschedule your payment manually by logging into your account at https://tfsbillpay.com/login and following the instructions to reschedule that payment.
Alternatively, you can contact us at (888) 729-2413 during normal weekday business hours and choose option 3 for payments. If you don’t reach a representative right away, don’t hesitate to leave a message and we’ll get right back to you.
We do not advise that you reschedule a payment before notification comes into TFS from your bank. Doing so can cause complications with your account and risk multiple payments clearing the TFS system.