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Upcoming Holiday Hours

This Monday, July 4th, is Independence Day. TFS Customer Support will be closed in observance of the holiday. We will also have limited hours the Friday prior to the weekend.

Customer Support Holiday Hours:

Friday, July 1st – TFS Customer Support will have limited hours and will close at 4 PM Eastern.
Monday, July 4th – TFS Customer Support will be closed in observance of the holiday. We will resume standard business hours of 10 AM to 6 PM Eastern on Tuesday, July 5th.

Scheduled Payments:

Payments scheduled for Monday, July 4th will start on the following business day: Tuesday, July 5th. Because Monday is a bank holiday, no payments can start on that day.

You can still make changes to your schedule by logging into your TFS account at www.tfsbillpay.com before your next payment is scheduled to start. You can also check out our support center at support.tfsbillpay.com for answers to most commonly asked questions.

The TFS Team wishes you a safe and happy holiday.

Update for Users in R. Clinton Stackhouse’s District:

Effective June 30, 2022, R. Clinton Stackhouse is retiring and Kelly M. Barnhart has been appointed Chapter 13 Trustee for Eastern District of Virginia.

For TFS users in this District, there is nothing for you to do regarding your TFS account for this change. All necessary updates to TFS accounts will be made automatically and all payments will be processed as scheduled.

For any questions about this change, contact TFS by email at support@tfsbillpay.com and we’ll be happy to assist.

Update for Users in Michael Joseph’s District:

Effective March 31, 2022, Chapter 13 Trustee Michael Joseph is retiring and William Jaworski has been appointed to serve as the new Chapter 13 Trustee in this district.

For any questions about this change, contact TFS by email at support@tfsbillpay.com and we’ll be happy to assist.

We are here for you. At TFS, we recognize the uncertain times we are all currently experiencing and the financial stress this can create.

If you have questions about your plan, especially as it relates to how a late or missed payment impacts your bankruptcy, please contact your attorney’s office.

In these challenging times, we understand that it may be necessary to make changes to your payment schedule. Should you need to reschedule or cancel payments, our team is available to provide support and assistance in processing these requests.

For more information regarding TFS availability and resources, please click here.

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12/12/18

The TFS Terms and Conditions are updating to account for some of our latest features. You can see the TFS Terms and Conditions here.

1/19/18

The TFS Terms and Conditions are updating to account for some of our latest features. You can see the TFS Terms and Conditions here.

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