Can I call to make payments through TFS?

To make payments through TFS Bill Pay to your trustee, you will need to set up an account through the TFS website at www.tfsbillpay.com. Please note, if you had filed your bankruptcy case in Utah, you could previously call 1-800-981-9963 to make a payment. This service was not provided by TFS, and is no longer […]

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How do I change the amount of my payment?

To change the amount of your payment, simply follow the instructions below. -Log into your TFS account at https://www.tfsbillpay.com/login -Click the “Edit Payment Schedule and Amount” link on the right side of your dashboard -Update the payment amount in the Payments section below the schedule -Press the blue “Save Information” button.

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Why have my payments stopped processing?

If you have previously set up automatic TFS payments, but they have stopped, payments may have stopped processing for a few reasons. You may have reached the “End Date” you specified when you first enrolled in TFS, and we have reached the end of our authorization to process payments. If you did specify an end […]

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How are my payments disbursed to creditors?

Remember, TFS is only the online payment processor, not your Chapter 13 trustee or attorney. While you can use TFS to process your bankruptcy payments on our website, you will need to contact your attorney or trustee directly for information regarding how your trustee disburses your payments once they arrive at the trustee’s office.

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What is my due amount?

Remember, TFS is only the online payment processor, not your Chapter 13 trustee or attorney. While you can use TFS to process your bankruptcy payments on our website, we require you to enter the payment amount you’d like to process through TFS. You will need to contact your attorney or trustee directly for information regarding your payment amount due.

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What does the “Stop All Payments” button do?

By clicking the “Stop All Payments” button, you will stop all payments that have not yet started in the TFS system (any payments in the green “Upcoming Transactions” box). This action cannot be undone unless you go through the enrollment process again. This action will cancel all upcoming payments, but WILL NOT stop payments that […]

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Why does the payment not reflect on the trustee’s screen?

Remember, payments take 5 business days to clear the TFS system and arrive at your trusteeship. You can see the date your payment arrived at your trustee by clicking the “View All Transactions” button in the blue “Recent Transaction” bar on your dashboard. While your trustee’s office will post your payment shortly after it arrives […]

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My payment just started, but it may fail. What do I do?

If your payment has not yet posted to your bank account, please contact TFS support at (888) 729-2413 or support@tfsbillpay.com . Please include your case number and any identifying information for the payment when contacting TFS. If there are not enough funds in your bank account when a TFS payment posts, your bank may report to […]

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